Is my order from this online shop really secure?

Your right of withdrawal means that there is no risk involved - also for advance payments. In addition, we guarantee that your personal data will be handled absolutely confidentially and that we will not pass it on to any third parties. Our use of SSL encryption technology means we provide optimal protection for your personal data.

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What happens to my customer data?

We welcome your visit to our online shop and your interest in our products. You do not have to enter your personal details until you actually order something. Your personal customer data is then collected, without your explicit agreement, for the normal execution of the order and payment, as well as for the conclusion of the contracts with our partners (e.g. logistics, data validation). We only collect the data from you which are absolutely necessary. If we carry out a credit assessment, you will receive a separate notification of this. For further information please see our Data protection statement.

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What are the advantages of a user account?

A personal user account offers you a number of advantages.

Your next order is easier, as you do not have to enter your delivery address every time. In addition, you can create and manage several delivery addresses if required.

With a user account, you have access to all the features of our customers’ area, such as for example:

• management of several billing and delivery addresses
• writing  product reviews
• viewing your order status
• a listing of your previous orders
• ability to participate in our blog

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11 Can I delete my customer account?

You can, at any time. You can view your customer details and correct or delete them. If you wish to do this, please contact us.

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What do I do if I have forgotten my password?

If you forget your password, you can click on the ‘Forgot your password?’ link under ‘Login’. Then enter your email address and your password will be sent to you immediately by email.

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